Talk to Us Today About Foot Temperature Scanning - Visual and Scientific Foot Health
Glanhafren Market Hall, Newtown, Powys & Shropshire Hills Discovery Centre, Craven Arms
07582 090477 Podiatrist / Chiropodist & FHP
Online Terms and Conditions for Sale of Goods
Business to Consumer
Online Terms and Conditions for Sale of Goods
These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.
General terms and conditions
This site is owned and operated by All Toe-gether Podiatry of Unit 1-5 Glanhafren Market Hall, Newtown, Powys, SY16 2PD . If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at alltoegetherpodiatry@gmail.com or 07582 090477 .
1. The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.
2. Acknowledgement of your order
To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.
3. Ownership of rights
All rights, including copyright, in this website are owned by or licensed to All Toe-gether Podiatry . Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
4. Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.
5. Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
6. Availability
All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock (if available) or to cancel your order.
7. Ordering errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
8. Price
8.1. The prices payable for goods that you order are as set out on our website.
8.2. Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.
9. Payment terms
We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.
10. Delivery charges
Delivery charges vary according to the type of goods ordered.
11. Delivery
11.1. Our delivery charges are set out under Delivery & Returns in our website.
11.2. You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations.
11.3. Please note that we are only able to deliver to addresses within the United Kingdom, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles.
11.4. We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.
11.5. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
12. Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.
13. Cancellation rights
13.1. Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of goods mentioned in 13.3 below). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty, but they must be in unused, as new, resalable condition.
13.2. Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us by any other clear statement.
13.3. You cannot cancel your contract if the goods you have ordered are made to your specifications or are clearly personalised, which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly, if it’s newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.
13.4. If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
13.5. Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.
13.6. We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation).
14. Cancellation by us
14.1. We reserve the right not to process your order if:
14.1.1. We have insufficient stock to deliver the goods you have ordered;
14.1.2. We do not deliver to your area; or
14.1.3. One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
14.2. If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.
15. If there is a problem with the goods
15.1. If you have any questions or complaints about the goods please contact us. You can do so at alltoegetherpodiatry@gmail.com .
15.2. We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).
15.3. If you wish to exercise your legal rights to reject goods which do not conform with the Act you must either return them in person to where you bought them, post them back to us, or (if they are not suitable for posting) or allow us to collect them from you. We will pay the cost of postage or collection.
16. Liability
16.1. Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund.
16.2. We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.
16.3. Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.
16.4. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
16.5. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or misdescribed goods.
17. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Unit 1-5 Glanhafren Market Hall, Newtown, Powys, SY16 2PD and all notices from us to you will be displayed on our website from time to time.
18. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
19. Law, jurisdiction and language
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
20. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
21. How we may use your personal information
We will only use your personal information as set out in our privacy policy: https://alltoegetherpodiatry.co.uk/privacy-policy
22. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
CANCELLATION FORM
(Complete and return this form only if you wish to withdraw from the contract)
To All Toe-gether Podiatry Returns, Unit 1-5 Glanhafren Market Hall, Market Street Side, Newtown, Powys, SY16 2PD :
We hereby give you notice that we cancel our contract for the sale of the following goods:
Ordered on/Received on……………………………………………….
Name of consumer(s):……………………………………………….
Address of consumer(s):……………………………………………….
……………………………………………….
Signature of consumer(s): ………………………………………………. (only if this form is notified on paper)
Date:……………………………………………….
PRIVACY STATEMENT
I, We, All Toe-gether Podiatry are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.
Data Protection Act 1998 (‘the Act’)
We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.
Use and collection of personal information
In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.
We may use information that you provide:
● To register you with our website and to administer it.
● For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.
If you do not want us to use data in this way, or to pass your details on to third parties for marketing purposes, please tick / do not tick, the relevant box situated on the form on which we collect your data.
We may disclose your personal information to third parties:
● In the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller.
● If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.
Cookies
We collect information directly from you in a number of ways. One way is through our use of ‘cookies’. Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site. Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.
Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.
Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.
If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive. However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. This is because some of the cookies we use are essential for parts of our website to operate. Likewise, you may not be able to use some products and services on other websites without cookies.
To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site. Alternatively, you may opt out of receiving information from us by e-mail, telephone, fax or post. Our phone number is 07582 090477, or you can e-mail us here alltoegetherpodiatry@gmail.com.
Security
We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose. You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.
General
You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to:
Serena Morris, All Toe-gether Podiatry, Unit 1-5 Glanhafren Market Hal TRYING ON YOUR NEW FOOTWEAR ESSENTIAL INFORMATION ON RECEIVING YOUR SHOES
We fully expect and encourage you to try your new footwear on to check for fit and comfort BUT PLEASE Try your footwear on a carpet or other surface that is not going to mark the soles of the shoes. DO NOT try them on outside or on any other surface that may mark and or dirty the footwear. You will not be able to return shoes which have been worn outside.
Wear your usual hosiery for that type of shoe to check for fit, but if trying on a shoe which you would normally wear without hosiery, please try with a pop-sock so that the linings remain unmarked, and for hygiene purposes.
Please try on your new purchase carefully to avoid any potential disappointment regarding an exchange / refund. Under distance selling regulations, once shoes have been “marked” in any way, whether it be on the sole or the lining, or changed and can no longer be described “as new / original”, we are not able to accept them back for an exchange or refund. It is therefore important that you satisfy yourself with the fit and comfort of the shoe before wearing them normally.
You have 30 days to return your shoes for a refund or exchange if you decide they are not suitable. Please ensure that the original insoles supplied with the shoes are included with the returned shoes as missing items will be charged.
HOW MUCH DOES UK DELIVERY COST?
STANDARD DELIVERY (2-3 WORKING DAYS - estimated) –£5.00 PER ORDER
Orders are usually despatched via Royal Mail. Where products are in stock then we will aim to despatch them within two working days of order receipt, if not sooner. Please be aware that we do not despatch on weekends or on bank holidays. We use the Royal Mail 48 Hour service for our standard delivery and Royal Mail aim to deliver your order within 2-3 working days** from despatch. This is a tracked service.
Please note: For all orders delivery will be to the address specified in your order. If no one is available at the address at the time of delivery, the Products will be retained by the delivery company for a reasonable period and then returned to us. If Products are returned to us by the delivery company, we will issue you with a refund for the Products but reserve the right to retain the postage and packaging costs for delivery and any costs incurred in connection with return of the Product.
We shall be under no liability for any delay or failure to deliver the Products if the delay or failure is wholly or partly caused by circumstances beyond our control.
CAN I COLLECT FROM ALL TOE-GETHER PODIATRY?
This service is only available for collection from our Newtown Clinic, Unit 1-5 Glanhafren market Hall, Newtown, Powys, SY16 2PD – during our normal opening hours of 9am-5pm, Tuesday, Thursday and Friday. Please contact us on 07582 090477 in order to make sure that your order is ready for collection prior to attending for such.
Please note: if you place a collection order and then require your order to be delivered instead to an address of your choice then we will require payment of delivery before the order is despatched.
I HAVE NOT RECEIVED MY ORDER. WHAT DO I DO?
Sometimes Royal Mail and our other couriers are delayed, and you might not receive you order as per our conditions. If this is the case then firstly, please allow up to 7 days before contacting us. In the meantime, please check with your local Post Office as delivery may have been attempted and they do not always leave a card.
Once 7 days have passed then please contact us on 07582 090477 (Tuesday-Friday 9:00am-5:00pm) or email alltoegetherpodiatry@gmail.com and we will do our best to help you.
HOW CAN I CANCEL MY ORDER?
In accordance with the Consumer Contracts Regulations 2013, you may cancel your order with us before products are delivered or within 14 working days of receiving the products. Please note that cancellation of your order must be given to us in writing by letter or email and must be sent within 14 working days from receiving the product.
Returning goods with our returns form without the written notice of cancellation above will not be deemed a cancellation of contract and delivery costs will not be refunded.
HOW CAN I RETURN MY PRODUCTS WITHIN THE UK?
RETURNS WITHIN THE UK - VIA THE POST OFFICE
If you have received the Products and wish to cancel your order, you must take reasonable care of the Products and not use them. Please see our information on trying on your shoes.
Please print the cancellation page which can be found in our terms and conditions, or use the returns paperwork sent with your order and make sure that these are securely sealed in your returns package. You are responsible for the cost of post and packaging of your returns and this must be done with Post Office Tracked 48 hour service, with the tracking number emailed to us once you have posted.
If you return any Products, via another service you are responsible the cost of return or for any loss or damage to them in transit and, in such circumstances if Products are lost or damaged in transit, we reserve the right to charge you for such loss or damage. Please ensure when returning shoes to us that you use a method that requires proof of delivery at least, or ideally insurance. We cannot be held responsible for items lost in the post.
CANCELLATION AND RETURNS (FOR ORDERS PLACED IN THE UK AND DELIVERED TO A UK ADDRESS)
In accordance with the Consumer Contracts Regulations 2013, you may cancel your order with us before products are delivered or within 14 working day of receiving the products. Notice to cancel your order must be given to us in writing by letter or email and must be sent within 14 working days from receiving the product.
Returning goods with our returns form without the written notice of cancellation above will not be deemed a cancellation of contract and delivery costs will not be refunded.
All Toe-gether Podiatry reserve the right to amend these terms without notice.
All Toe-gether Podiatry
Glanhafren Market Hall, Market Street, Newtown, Powys SY16 2PD & The Discovery Centre, Craven Arms, Shropshire, SY7 9RS
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CHRISTMAS SHOE ORDERS
LAST ORDERS FOR CHRISTMAS ORDERS IS 23:59 18TH DECEMBER 2025