Privacy Policy

This privacy policy describes how and when we collect, use and share information when you attend an appointment at our clinics, purchase any products from us, contact us, or otherwise use our services. This is to comply with the General Data Protection Regulations (GDPR) 2018.

Personal information we collect

To provide you with the best possible treatment, or as part of purchasing something from our business you will normally provide us with certain information, such as your name, email address, postal address, phone number/s, medical information and payment information. We will store your information on an electronic patient record, paper patient record and electronic and paper diary systems, which are fully password protected, or in the case of paper records kept in a locked filing cabinet at all times when not in use. No electronic data is held in a cloud storage system, all back up files are on hard drives which are password protected and are kept in a locked filing cabinet when not in use.

Why we need your information and how we use it

We rely on a number of legal bases to collect, use and share your information, including:

Where it is necessary for the purposes of the provision of health care as needed to provide our services, such as when we use your information to fulfil your Podiatry assessment and treatment, or to provide patient support;
When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for marketing information
If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;

Marketing

From time to time we may wish to send you direct marketing material which may include product offers. If you are happy for us to do this then you will indicate this and which form you are happy to receive this in as part of your patient details and consent documentation, which will be held as part of your patient record.

Information Sharing and Disclosure

Information about our patients / customers is important to our business. We share your personal information only for very limited reasons and in limited circumstances, as follows;

Medical professionals. With your consent I will share information with medical professionals such as your GP or consultant to allow continuity of care, this may be by e-mail, letter or telephone.
Service providers. We engage certain trusted third parties to perform functions and provide services to our business, such as computer repair / upgrade services. I will share your personal information with these third parties, but only to the extent necessary to perform these services. Service providers are subject to data protection and privacy policy also in order to keep your details secure.
Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law and with your knowledge.
Compliance with laws. We may collect, use, retain and share your information if we are legally required to.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce agreements. The retention of podiatry records is normally a minimum of eight years, after the last appointment. For customers who are not patients but may have bought products from our business we will keep any data you may have provided for a minimum of 6 years in line with tax legislation.

Transfers of Personal Information Outside the EU

At present we do not store, process or transfer any of your personal information outside of the EU.

Your Rights

You have a number or rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below;

Access. You have the right to access and receive a copy of the personal information we hold about you by contacting us in writing using the contact information below.
Change, restrict, delete. You may also have the rights to change, restrict our use of, or delete your personal information, in the case of health records these are normally exempt from change and deletion requests.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. In all cases of complaint we would initially like to try to help and will do our up most resolve your concerns, please contact us using the contact information below. If you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you also have the right to do so with the Information Commissioner www.ico.org.uk.

How to Contact Us

For the purposes of the GDPR, I, Serena Morris, am the data controller of your personal information. If you have any questions or concerns you may contact me at alltoegetherpodiatry@gmail.com. Alternatively, you may post a letter to me at; Glanhafren Market Hall, c/o 26 Market Street, Newtown, Powys, SY16 2PD or Shropshire Hills Discovery Centre, Craven Arms, Shropshire, SY7 9RS

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