DeliverY & Returns

TRYING ON YOUR NEW FOOTWEAR ESSENTIAL INFORMATION ON RECEIVING YOUR SHOES

We fully expect and encourage you to try your new footwear on to check for fit and comfort BUT PLEASE Try your footwear on a carpet or other surface that is not going to mark the soles of the shoes. DO NOT try them on outside or on any other surface that may mark and or dirty the footwear. You will not be able to return shoes which have been worn outside.

Wear your usual hosiery for that type of shoe to check for fit, but if trying on a shoe which you would normally wear without hosiery, please try with a pop-sock so that the linings remain unmarked, and for hygiene purposes.

Please try on your new purchase carefully to avoid any potential disappointment regarding an exchange / refund. Under distance selling regulations, once shoes have been “marked” in any way, whether it be on the sole or the lining, or changed and can no longer be described “as new / original”, we are not able to accept them back for an exchange or refund. It is therefore important that you satisfy yourself with the fit and comfort of the shoe before wearing them normally.

You have 30 days to return your shoes for a refund or exchange if you decide they are not suitable. Please ensure that the original insoles supplied with the shoes are included with the returned shoes as missing items will be charged.

HOW MUCH DOES UK DELIVERY COST?

STANDARD DELIVERY (2-3 WORKING DAYS - estimated) –£5.00 PER ORDER

Orders are usually despatched via Royal Mail. Where products are in stock then we will aim to despatch them within two working days of order receipt, if not sooner. Please be aware that we do not despatch on weekends or on bank holidays. We use the Royal Mail 48 Hour service for our standard delivery and Royal Mail aim to deliver your order within 2-3 working days** from despatch. This is a tracked service.

Please note: For all orders delivery will be to the address specified in your order. If no one is available at the address at the time of delivery, the Products will be retained by the delivery company for a reasonable period and then returned to us. If Products are returned to us by the delivery company, we will issue you with a refund for the Products but reserve the right to retain the postage and packaging costs for delivery and any costs incurred in connection with return of the Product.

We shall be under no liability for any delay or failure to deliver the Products if the delay or failure is wholly or partly caused by circumstances beyond our control.

CAN I COLLECT FROM ALL TOE-GETHER PODIATRY?

This service is only available for collection from our Newtown Clinic, Unit 1-5 Glanhafren market Hall, Newtown, Powys, SY16 2PD – during our normal opening hours of 9am-5pm, Tuesday, Thursday and Friday. Please contact us on 07582 090477 in order to make sure that your order is ready for collection prior to attending for such.

Please note: if you place a collection order and then require your order to be delivered instead to an address of your choice then we will require payment of delivery before the order is despatched.

I HAVE NOT RECEIVED MY ORDER. WHAT DO I DO?

Sometimes Royal Mail and our other couriers are delayed, and you might not receive you order as per our conditions. If this is the case then firstly, please allow up to 7 days before contacting us. In the meantime, please check with your local Post Office as delivery may have been attempted and they do not always leave a card.

Once 7 days have passed then please contact us on 07582 090477 (Tuesday-Friday 9:00am-5:00pm) or email alltoegetherpodiatry@gmail.com and we will do our best to help you.

HOW CAN I CANCEL MY ORDER?

In accordance with the Consumer Contracts Regulations 2013, you may cancel your order with us before products are delivered or within 14 working days of receiving the products. Please note that cancellation of your order must be given to us in writing by letter or email and must be sent within 14 working days from receiving the product.

Returning goods with our returns form without the written notice of cancellation above will not be deemed a cancellation of contract and delivery costs will not be refunded.

HOW CAN I RETURN MY PRODUCTS WITHIN THE UK?

RETURNS WITHIN THE UK - VIA THE POST OFFICE

If you have received the Products and wish to cancel your order, you must take reasonable care of the Products and not use them. Please see our information on trying on your shoes.

Please print the cancellation page which can be found in our terms and conditions, or use the returns paperwork sent with your order and make sure that these are securely sealed in your returns package. You are responsible for the cost of post and packaging of your returns and this must be done with Post Office Tracked 48 hour service, with the tracking number emailed to us once you have posted.

If you return any Products, via another service you are responsible the cost of return or for any loss or damage to them in transit and, in such circumstances if Products are lost or damaged in transit, we reserve the right to charge you for such loss or damage. Please ensure when returning shoes to us that you use a method that requires proof of delivery at least, or ideally insurance. We cannot be held responsible for items lost in the post.

CANCELLATION AND RETURNS (FOR ORDERS PLACED IN THE UK AND DELIVERED TO A UK ADDRESS)

In accordance with the Consumer Contracts Regulations 2013, you may cancel your order with us before products are delivered or within 14 working day of receiving the products. Notice to cancel your order must be given to us in writing by letter or email and must be sent within 14 working days from receiving the product.

Returning goods with our returns form without the written notice of cancellation above will not be deemed a cancellation of contract and delivery costs will not be refunded.

All Toe-gether Podiatry reserve the right to amend these terms without notice.

For All Your Foot Health Needs

DeliverY & Returns

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